EC-Trans

Shipping Guidelines & Prohibited Items

To ensure the safe transport of your goods, please read the following shipping regulations and notes carefully.

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Guangzhou Warehouse Receiving Address

Please send your goods/parcels to the following address, and we will forward them to your destination in Laos.
Standard Shipping Address Format

Guangzhou Package recipient Name （收件人）：阿康

Guangzhou recipient Tel: 177-2808-4845

Shipping Address:

广东省广州市白云区均禾街道石马中达街20号轻出集团石马物流基地12栋5号沙湾EC-Trans

Recipient Information:

Address Example
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After goods arrive at Guangzhou warehouse,
we will arrange dedicated transport
directly to destinations in Laos.

Pakse Paksong Khong District Salavan Savannakhet
Shipping Tips
  • Address Generator: Use the tool above to generate your exclusive address to ensure correct formatting.
  • Destination Selection: Please select the corresponding destination based on your actual delivery location.
  • Real Information: Recipient name and WhatsApp number must be real and valid.
  • Important: After generating the address, please copy the complete information for online shopping orders.
Important Reminder

（1）Please ensure that all items are packed in accordance with the packaging requirements. Any loss resulting from improper packaging shall not be our responsibility. （2）Prohibited items, once identified, will be handled in accordance with applicable laws and regulations. （3）By using our transportation services, all customers are deemed to have fully read, understood, and agreed to the company’s terms and conditions.

Packaging Notes

Basic Packaging Requirements
  1. Solid Filling: The box must be filled solidly without gaps; seal the joints tightly to ensure safety.
  2. Fragile Protection: Fragile/valuable items need multi-layer reinforcement: plastic film + kraft paper + foam cushioning to ensure stable transport.
  3. Soft Compression: Soft items (clothing, plush toys) can be packed in PAK bags first to reduce volume costs.
  4. Small Item Packing: Please use small packages for small items and affix the waybill. "Mother-child" packages are prohibited.
Professional Packaging Advice
  1. Carton Selection: It is recommended to choose 3-5 layer cartons according to the size of the items. Bulk purchasing is more cost-effective.
  2. Special Shapes: For cylindrical and easily rollable items, please place fixed supports inside the outer box to prevent tipping and collision during transport.
  3. Electronics: Electronic products (phones, computers) must be individually wrapped and insured, with a maximum insured value of 10,000 CNY per unit.
  4. Insurance Limit: The total insured value shall not exceed 2,000 USD per shipment. Damage to fragile items is not covered.
Packaging Examples

Electronics
Anti-static bag + foam

Fragile Items
Multi-layer packing + label

Soft Items
Compression bag + carton

Machine Parts
Fixed support + shockproof

List of Prohibited Items

Carriage of the following items is strictly prohibited. Violators will bear corresponding legal responsibilities.
Explosive Articles
  • Fireworks, detonating fuses
  • Gunpowder, detonators
  • Dynamite and its products
  • Military ammunition
Flammable Articles
  • Paint, gasoline, alcohol
  • Engine oil, resin oil
  • Engine starting fluid
  • Lighter fuel
Gases
  • Compressed gas, dry ice
  • Fire extinguishers, life-saving tubes
  • Oxygen cylinders, liquefied gas
  • Aerosols, insecticides
Toxic and Harmful Articles
  • Pesticides, herbicides
  • Chemicals, bacteria
  • Radioactive materials
  • Corrosive liquids
Unsure about your item?

If you are unsure whether your item can be shipped, please contact customer service in advance to avoid unnecessary losses.

Insurance Standards

Insurance Rates and Standards
Insurance Item Standard Description
Flat Rate 7% Premium = Declared Value × 1%
Minimum Charge 20 CNY/shipment If 1% is less than 20 CNY, the charge is 20 CNY
Max Coverage/Item 10,000 CNY/item Please insure items exceeding this value separately
Limit per Shipment 2,000 USD/shipment Total insured value cannot exceed this limit
Insurance Calculator
Special Notes
Scope of Coverage
  • Covers accidental loss during transit
  • Covers damage to goods with intact packaging
  • Covers loss of goods due to force majeure
Disclaimer
  • Damage to fragile items is not covered
  • Loss due to improper packaging
  • False declaration of value exceeding actual worth

For higher coverage or custom rates, please contact customer service: 020-92924918 | 177-2808-4845

Need Help?

Questions about shipping requirements? Unsure if your item can be shipped?

Laos Hotline China Hotline

Our professional customer service team is available 7x12 hours.